Shipping

LOCAL DELIVERY

Local delivery options are available for orders with delivery addresses in Singapore. All orders will be processed and mailed within three working days via the carrier selected for your order.

LOCAL (SINGAPORE) SHIPPING OPTIONS

COLLECTION

Usually available for pick up within the day of processing unless there are complications with your order. Kindly wait for an email and shipping confirmation to be sent before heading down for collection, or email in upon making your order so we’ll see it and arrange to have your order rushed as soon as possible.

 

Cut-off time for local orders is 11AM on a usual working day. Orders confirmed and paid after 11AM cannot be guaranteed to be processed and dispatched within the day.

 

STANDARD COURIER VIA Q Express

Standard courier packages come with tracking services. The tracking number of your order will be updated upon dispatch. Items will reach you in 1 – 2 working days when you receive a shipping confirmation email from us.

 

NORMAL MAIL VIA SINGPOST

Packages are non-traceable. Packages are deposited at posting boxes for pickup by SingPost. Items should reach you in 2 – 6 working days after you receive a shipping confirmation email from us.

 

Umeko will not be held liable for lost packages shipped via Normal Mail. It is rare for normal mail to be lost, however it does happen from time to time. We do our best to minimise such instances by securing your item and including a return address. In the event that your package is returned, we will notify you accordingly. As such, we highly recommend that you self-collect or choose registered mail.

 

 

 

MISSED DELIVERY

Bulky packages sent via Normal Mail may result in a collection slip for pick up at the post office due to missed delivery. In this case, you should proceed to the post office in charge of your neighborhood to collect your package before it gets returned to us.

 

Q Express will only make two attempts for delivery. Please ensure that your mobile number provided during ordering is accurate for Q Express to contact you. After two failed attempts, your package will be returned to us.

 

 

 

DELAY

It is our experience that delays are more likely to occur during peak periods such as Chinese Lunar New Year, Christmas and New Year’s Day. We do our best to update you with any information on delays. We seek your assistance to be patient during this period and check the tracking numbers provided for any movement. Roadbull will contact you directly should there be any delay with your delivery.

 

 

 

INCOMPLETE/INCORRECT ADDRESS

Please ensure that your address is correct before placing any orders.

 

1. For incomplete/incorrect addresses via Normal Mail, SingPost will arrange for the return of the packages to us. This process however, can take up to two weeks or longer. We will contact you once the return is received.

 

2. In case of incomplete address for packages sent via Standard Courier, Roadbull will call you to clarify on the missing/erroneous information.

 

3. In case of incorrect address, we are unable to guarantee that packages shipped to the wrong address are retrievable. Should the address not exist, Roadbull will contact us or arrange for the return the package.

 

Redelivery costs will be chargeable.

 
 
 
 
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CUSTOMER CARE
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ecommerce@umeko.com.sg

+65 6561 6030

Monday to Friday

9.00am to 6.00pm

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